Bought a pair of Golf shoes. Made in Vietnam. Left shoe size 10 right shoe size 10 1/4. But they looked good.
My husband went into Dunham's in Mt. Vernon to purchase a shotgun. He was in the store 15-20 minutes and never found one sales associate to help with the purchase. He waited at the gun counter, walked the store to locate an employee and then went back to the gun counter hoping an associate would come by. He never saw an employee in the store, not even at the cash register! This seems to be a reoccurring problem as I have never been to this store when I didn't have to walk the aisles to find someone to help me with a sale, especially in the hunting section.
Staff was friendly and super helpful, they worked hard to get us the best deal and store coupons
Cashier didnt give back correct change. When I pointed it out they went through a twenty minute process of counting the drawer and calling the manager at home. Juat one more example of the poor quality at dunhams. What a shame.
This leads me to another topic, management. A week ago my husband and I went into the store to look at the gun we were going to purchase today. Once again I had to go find someone to help us. It apparently was the manager and she was not pleasant to be around. She seemed highly annoyed that she had to help us let alone stand there and unlock the gun cabinet and wait while we looked at the gun. She was rude and not helpful. So after today's issue I called the store and asked for the manager. I could tell by her voice it was the same lady. I explained what happened and she rudely and very defensively interrupted me to explain that I was wrong that she was in the store all day. I didn't disagree with her that she was in the store but she or any other employee were not visible and accessible to help customers otherwise my husband would have asked her for help. The conversation ended quickly without any remorse or apology on her end and definitely left me with zero desire to ever shop in their store again. They not only lost a $500 gun sale today but any future sales we would have made there.
Frustrating when we got there. Long wait for service. Decided to use restroom while waiting and it was locked. Said see an associate which would be awesome if we could find someone. Back to the register to checkout and get key. Another long wait for our layaway. Then our experience changed. The two associates helping us went above and beyond what is expected. They saved our shopping experience from being horrible. We will be back again.
Dunham S Sports is a US Store based in Mount Vernon, Illinois. Dunham S Sports is located at 3917 Broadway St, Mt Vernon, IL 62864, USA.
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