I rent several cars per month for my work. This Enterprise provides top-notch customer service! The manager and employees are very accommodating and go beyond what is necessary to meet a customer's needs.
No matter the location, I have never had a bad experience with Enterprise. This particular location has treated me with respect and has given great customer service, which is priority for me! Brittany and the rest of the staff always go above and beyond to make sure I get the automobile I desire, and they remember that I prefer certain cars and require a CD player! (yes, I still love to play my CD's!) I have been renting from Enterprise for years, and if this great service remains, I will be a forever customer when it comes time for us to rent. Payment options are easy and I get in and out quickly and efficiently without feeling rushed. They will answer ANY question I have,, and if for some reason, they don't know the answer, they take time to get the correct response! I love this staff.
The cars are nice and the rates are great! Would have given 5 stars however each time I went in to the office there was a 10 to 15 min or more wait. There is only one office staff and this location is busy. Otherwise, no complaints.
The rep was very nice but took way to long for me to get a rental
I went to rent a car on Saturday. Called the number provided and made a reservation. The said nobody was available to "pick me up" so I had to pay ten dollars for a taxi. Once I got there they said I had to have a major credit card (on the phone they said debit would be fine). So I was stuck. Luckily the guy that cleans the cars was able to take me to my house to get my credit card. When we got back the guy had locked up and LEFT. So once again I was stuck. Again the car cleaning guy came through and took me home, in the car I was supposed to rent but I was left all weekend, and the next week, with no car. Thanks Enterprise!
Enterprise Rent A Car is a US Car Rental based in Mount Vernon, Illinois. Enterprise Rent A Car is located at 500 S 34th St, Mt Vernon, IL 62864, USA.
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